COVID-19 Policy and Response

November 20, 2020   R3

Airport Village Self-Storage COVID-19 Response Plan and Updates

Purpose: Airport Village Self-Storage (AVSS) is committed to ensuring adequate measures are taken to reduce or eliminate workplace illness. This policy should be followed by all employees during the COVID-19 outbreak. This is to outline health and safety precautions to be taken to prevent the spread of the COVID-19 and help keep our employees and your families healthy.

Responsibilities: AVSS wants to ensure that all employees take reasonable actions to help stop and prevent the spread of the COVID-19. AVSS will also make extra efforts to maintain a healthy and safe working environment for all employees. We have acquired additional hand sanitizer and sanitizing wipes so each employee can keep their workspace clean and have also increased daily cleaning, wiping down all high contact points regularly such as door handles, cart handles, washroom, front desk, coffee bar, etc.


All employees should do the following:

  • Wash your hands regularly with warm, soapy water for at least 20 seconds before and after eating, going to the restroom, after coughing, sneezing, and after touching contaminated surfaces.
  • If warm water soap is not available use an alcohol-based hand sanitizer
  • Cough and sneeze into a tissue or your sleeve
  • Avoid touching your eyes, nose or mouth with unwashed hands
  • Throw away tissues promptly after use
  • Frequently clean and disinfect any surfaces that may be contaminated
  • Avoid contact like shaking hands and personal contact with others
  • Avoid close contact with people who are sick
  • If you feel ill, report it to your supervisor and remain at home.
  • If you develop a cough or low-grade fever, you should stay home, self-isolate and contact your doctor or public health
  • Before returning to work you will need to fill our and sign the “Return to work sign off form” and get approval from your supervisor before returning.

Business Travel:

  • To reduce exposure to our employees, non-essentialbusiness-related travel is restricted, effective immediately. Non-essential business-related travel includes conferences, retreats, training and meetings.
  • All other business travel must be pre-approved by your manager.

Personal Travel:

  • We strongly recommended that employees avoid personal / leisure travel outside of Canada or to any high-risk area within Canada
  • Should you choose to disregard this recommendation, we ask you to act responsibly and tell your Manager that you intend to travel to high-risk areas
  • You will also need to check with our Insurance carrier Equitable Life to confirm that they will cover you during your travel. Changes to Insurance coverage is changing daily so on the day of travel you will need to confirm that coverage is still available otherwise you may not have any coverage for your travel
  • Upon your return, you will be required to self-quarantine as per the BC Government recommendations at that time.
  • If you choose to travel outside Canada, be advised that during your period of quarantine your wages will not be covered by the company, so you will have to either rely upon available vacation days or take an unpaid leave of absence until you are symptom free and cleared to return to work


  • Equitable Life (STD) has confirmed that they will waive the 8-day waiting period for any employees that have confirmation on the Corona virus. However, if you are sick longer than 14 days there will be an 8-day waiting period before benefits will continue.

Customer Interaction:

  • Social distance between employees and customers
  • Encourage existing customer to move to autopayments or make payments online
  • Encourage new customers to do online rentals and sign up for auto pay
  • Highly discourage cash payments.

If cash must be taken, please have customer count it into an envelope and such envelope must be placed into the drawer for a min of 24 hours quarantine before we touch it.

Mask requirements for AVSS Office and Buildings:

  • New regulations for masks were issued on November 19, 2020 in BC and are effective immediately
  • All customers and visitors must wear a mask when in the office or buildings
  • All employees must wear masks in the office or buildings when in the presence of customers or visitors

Worker Health Check-ins:

  • Employers must ensure that every worker performs a daily health check
  • Each employee must review the symptoms listed on the entrance doors and sign off each day that they have none of the listed symptoms
  • Anyone with any of these symptoms must not enter our building
  • There will be a sign off sheet placed in the office where each employee needs to initial each day
  • All visitors will need to confirm they have no COVID-19 symptoms and have not travelled outside of Canada in the past 14 days

This is a dynamic situation and changes to this policy may take place as we get more information.

Let’s all work together to stay healthy and help slow the spread of COVID-19.


Gene Reimer





3rd Front door Notice:                           

We are proceeding with caution and ask that you do the same.

All customers and visitors

must wear face masks inside the office.

Our office is open for business but will observe mask wearing, limiting customers, social distancing, and increased cleaning procedures to keep our employees’ and customers’ health as a top priority.  Please only access the office when it is open if necessary.   Below are other options available to you.

Existing Tenants:

  • Payments can be made online at or by calling us at 250.862.2504
  • We encourage you to sign up for Auto payments.
  • If you need assistance with your rental, access system or any other questions, you can call us or email at We will respond to all inquiries as quickly as possible.

New Tenants:

  • Please utilize our online rental/reservation system at or contact us by phone/email to reserve your space. Once complete, you will be provided next steps for accessing your new rental.
  • Please call, email, or visit our website for additional information.

Please exercise your own caution in accessing your unit(s).

No facility can guarantee that surfaces are sanitized.

Again, we are here for our Customers and we Thank You for your assistance in keeping our community healthy!

Airport Village Self Storage Team.



2nd Building access Notice:                 

We are proceeding with caution and ask that you do the same.

All customers must wear face masks inside the building.

Currently we are following Health Authority Guidelines to try and maintain a safe environment around the facility by heightened cleaning of high contact points and social distancing. 

We ask that you do the following while on site.

  • If experiencing COVID-19 symptoms, please do not enter the Facility!
  • Please wear a mask at all times while in corridors or shared spaces.
  • Please follow the recommendation of Social Distancing.
  • Contain your contact points to only the necessary points to access your unit.
  • Please follow ALL guidelines laid out by our Health Authorities.


Airport Village Self Storage Team.



Return to work sign off form:

 COVID-19 Staff Assessment

Managers are to review the following questions with their staff who have been off sick and are planning to return to work. In order to maintain the health and safety or our work environment and our staff, this assessment is to be completed prior to allowing an employee to return to work. Completed records are to be given to Payroll for storing:

Date of assessment:               _______________________

Manager:                                _______________________

Employee:                              _______________________

Employee return to work date:

  1. Are you experiencing any of the following:
  • Severe difficulty breathing (e.g. struggling to breathe or speaking single words)
  • Severe chest pain
  • Having a very hard time waking up
  • Feeling confused
  • Losing consciousness

Yes  ________ No   _______

                Initial                       Initial

  1. Are you experiencing any of the following:
  • Mild to moderate shortness of breath at rest
  • Inability to lie down because of difficulty breathing
  • Chronic health conditions that you are having difficulty managing because of difficulty breathing

Yes          ________ No           _______

                Initial                       Initial

  1. Are you experiencing any of the following:
  • Fever
  • Cough
  • Sneezing
  • Sore Throat

Yes          ________ No           _______

                Initial                       Initial

  1. Have you travelled to any countries outside of Canada (including the United States) within the

last 14 days?

Yes          ________ No           _______

                Initial                       Initial

  1. Did you provide care or have close contact with a person with COVID-19 (probable or

confirmed) while they were ill (cough, fever, sneezing, or sore throat)?

Yes          ________ No           _______

                Initial                       Initial

  1. Did you have close contact with a person who travelled outside of Canada in the last 14 days

who has become ill (cough, fever, sneezing, or sore throat)?

Yes          ________ No           _______

                Initial                       Initial

Employee Signature               _____________________________